About YEWSEA
Why does YEWSEA offer highly configured electric skateboards at a more affordable price?
Our founder, Mike, has a background in supply chain management and has extensive knowledge of high-quality components in the industry. By leveraging China's strong manufacturing and supply chain capabilities, we are able to provide high-quality products with excellent value to customers worldwide.
YEWSEA operates through a Shopify-based independent online store with a lean business model. We avoid complicated and expensive marketing strategies and focus on practical product development, customer service, and word-of-mouth growth. Our overall operating costs are much lower than many competitors. We maintain a low profit margin of around 10% to provide better value and encourage long-term customer relationships.
What are the advantages of an electric skateboard as a personal transportation tool?
1. Easy to carry — It can fit easily into the trunk of a regular car.
2. Better for your body — Standing riding can help reduce some discomfort caused by long periods of sitting. Steering requires balance control, which can improve coordination and balance skills.
3. More freedom and fun — Unlike many traditional transportation tools, electric skateboards allow riders to accelerate and brake with a handheld remote, providing a more open and enjoyable riding experience.
How can I ride an electric skateboard safely?
1. We strongly recommend wearing appropriate protective gear while riding. We will also develop lighter, more portable, and stylish protective equipment in the future.
2. Before riding, check the truck nuts, motor screws, and tire pressure to ensure everything is secure.
3. Avoid riding in rainy conditions whenever possible.
4. Electric skateboards can reach high speeds. Do not ride faster than you can safely control.
5. For night riding, use suitable lighting and rear brake warning lights.
Why are YEWSEA electric skateboards designed this way?
Electric skateboards evolved from traditional skateboards. However, many manufacturers simply add electric components to regular skateboard designs, which can limit practicality and riding comfort.
Our design improvements include:
1. A lowered deck with a longer and wider riding surface to reduce the rider’s center of gravity and improve stability and control at higher speeds.
2. A medium concave deck design for better comfort during long-distance riding.
3. Integrated cast RKP 310mm aluminum alloy trucks for excellent strength, stability, and flexibility.
4. Patented hub motor pneumatic tire technology for longer range, better terrain adaptability, and easier maintenance compared with traditional setups.
What is YEWSEA’s business philosophy?
We hope YEWSEA is not only a company that provides affordable and innovative products, but also a brand known for excellent customer service. Customers are not simply purchasing an electric skateboard — they are choosing a reliable, worry-free, and enjoyable riding experience.
About Products
What is the difference between hub motors and belt motors?
Hub motors are quieter, smoother, and easier to maintain because there is no belt that needs replacement. Under similar conditions, hub motors can provide approximately 20% longer range due to higher energy conversion efficiency.
Belt motors generally provide stronger torque and braking performance. However, belts may require replacement after wear or damage, and belt systems usually produce more noise.
How do I choose between a hub motor model and a belt motor model?
If you prefer a quieter, smoother ride and longer range with the same weight, choose a hub motor model.
If you need stronger climbing ability and more aggressive acceleration, a belt motor model may be a better choice.
YEWSEA’s latest hub motor pneumatic tire system provides excellent shock absorption and terrain performance.
Why did YEWSEA develop the Strix electric skateboard with hub motors and pneumatic tires?
As experienced electric skateboard riders, we designed the Strix to solve common problems in electric skateboard use:
- Belt systems may suffer from belt breaks, gearbox issues, and bearing failures, which can create safety risks and require more maintenance.
- Belt and gearbox systems can create noticeable noise and vibration, causing more foot fatigue during long rides.
- Hub motors have a cleaner design with fewer external components, reducing the chance of obstacles hitting the underside of the board.
- We use Hobbywing’s latest 5240 high-performance hub motors, delivering up to 1510W maximum output per motor while keeping weight and size reasonable.
- Combined with Hobbywing’s high-power 14S9028 controller, the system balances quiet operation, smooth control, and strong power.
- Our replaceable pneumatic tire kit makes electric skateboards suitable for more terrains and longer-distance riding.
Why does YEWSEA only use Hobbywing electronic systems?
Electric skateboards are high-speed personal transportation devices. Stability and reliability in the control system are essential. Hobbywing has years of experience in this field and its electronic systems are widely used around the world. Although it increases manufacturing costs, we choose the most reliable solution.
Battery Maintenance
How should I maintain the battery?
1. Avoid completely draining the battery before charging. We recommend charging when the remaining battery level is above 25%.
2. If storing the battery for a long period, charge it once every three months to prevent deep discharge.
3. Keep the battery pack dry.
Shipping
Are there additional shipping fees?
As a growing new brand, shipping speed is currently one of our challenges. Most destinations receive free sea shipping (please check the shipping policy or contact customer service for countries with shipping fees).
Air shipping surcharges are also approximately $30 lower than many competitors.
How long does delivery usually take?
Air shipping:
- United States and EU countries: approximately 7–15 business days.
Sea shipping:
- United States: approximately 20–30 business days.
- EU countries: approximately 45–60 business days due to current logistics conditions.
- Other countries: please contact customer service.
Do I need to pay import taxes?
For complete electric skateboard orders:
- Sea shipping to the United States and EU generally does not require additional taxes.
- For air shipping, shipping the battery separately may avoid additional taxes.
- Customers in New Zealand, Norway, Switzerland, and South Korea may need to pay taxes.
For spare parts shipped to the EU, New Zealand, or Australia, taxes may apply.
What happens if my package is lost?
We will check your tracking information.
If the tracking information confirms that the package is lost, we will send a replacement package free of charge or provide a full refund.
If tracking shows the package has been delivered or signed for, we consider the delivery successful and cannot provide a free replacement or refund.
Please make sure your shipping address is correct. Losses caused by incorrect addresses, failure to collect packages, or refusal to accept delivery are the customer’s responsibility.
Warranty & Customer Support
How can I contact customer service if my skateboard has a problem?
Please contact us through social media, email, or the YEWSEA website. Send us photos or videos showing the issue. Our support team will diagnose the problem and help you solve it as quickly as possible.
Instagram: yewseaeboard@gmail.com
Facebook: yewseaeboard@gmail.com
Email: postmaster@yewseaeboard.com
How do I request warranty service?
Contact our customer service team and describe the problem. We will diagnose the issue and confirm the solution with you.
We will provide replacement parts free of charge, and you only need to cover shipping costs. We will also provide installation videos so you can replace damaged components yourself. Our products are designed for easy maintenance and simple part replacement.
Can I receive support after the warranty period, or if I own another brand of skateboard?
Yes. You can contact us anytime for professional technical support. If your warranty has expired, replacement parts may require payment. YEWSEA customers receive discounted replacement part pricing.